ONTHEBALL | Privacy Policy



    1. On The Ball Global Pty Ltd ACN 602 345 737 ("we" ,"our" and "us") respects your right to privacy and is committed to safeguarding the privacy of our customers and software application ('Application') users.
    2. Please read these Terms carefully before using the App or ordering any products through the App. Your use of the App and purchase of any products offered through the App is subject to these Terms. This policy sets out how we collect and treat your Personal Information.
    3. "Personal Information" is information we hold which is identifiable as being about you.
    4. If you have any questions in relation to this Privacy Policy or Personal Information that we hold about you please contact us at the following address hello@ontheballcustomercare.com/ . PO Box 301 Port Melbourne VIC 3207 Australia.

    1. We will, from time to time, collect and store Personal Information from you when you use the Application or provide such information directly to us.
    2. The Personal Information that we collect may include (but not be limited to) information that you input to the Application, your name, address, email, current city, telephone number, age and gender, details of goods and services that we have supplied to you.
    3. When you use the application we may also collect information about your computer system, such as your mobile device identifier, the date and time of your access, the type of hardware, operating system and browser you are using and your location. We may also collect information from cookies, which enable us to customise your experience. However, we do not use this information to collect Personal Information.
    4. We may also collect Personal Information about you from third parties with whom you interact through all using the Application.
    5. Additionally, we may also collect any other Personal Information you provide directly to us.

    1. We may use and disclose your Personal Information for one or more of the following purposes:
      1. to supply goods and services to you (including but not limited to the Application and services provided by or through the Application);
      2. to obtain payment from you for our goods and services;
      3. to offer to supply goods and services to you;
      4. to identify you and to communicate with you;
      5. to respond to your questions;
      6. to analyse, develop, market and promote our business including to you;
      7. to improve our services including to you;
      8. to manage and administer our business or a related business;
      9. to manage develop and improve the Application;
      10. to administer, manage, develop and improve any e-commerce platforms and gateways that we employ; and
      11. to market goods and services to you (unless you ask us not to do so);
      12. in connection with the sale or proposed sale of our business or part of our business;
      13. to comply with our lawful recordkeeping obligations.
    2. Without limiting clause 3.1 in any way, we may disclose your Personal Information to
      1. our e-commerce gateway provider;
      2. for the purpose of facilitating your payment for our goods and services.
    3. We may also disclose your Personal Information to:
      1. our legal advisors;
      2. our accounting advisers;
      3. government and regulatory bodies where required by law; and
    4. We will not use or disclose your Personal Information for direct marketing to you, if you ask us in writing not to do so.
    5. We may also use your Personal Information in connection with protection of the copyright, trademarks, legal rights, property or safety of On The Ball Global Pty Ltd, its application, website and customers or third parties.
    6. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. It is not practicable for us to identify each jurisdiction where your Personal Information may be located. You consent to the transfer of any Personal Information you provide to us outside of Australia. If we send your Personal Information offshore we will take reasonable steps to ensure that it is held by the recipient party on equivalent terms to those set out in this privacy policy unless the recipient party is already subject to a substantially similar privacy law in its own jurisdiction.
    7. By providing us with Personal Information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy.

    1. We will take such steps as are reasonable in the circumstances to protect your Personal Information from:-
      1. misuse, interference and loss; and
      2. unauthorised access, modification or disclosure.
    2. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take reasonable measures to safeguard against unauthorised disclosures of information, we cannot assure you that Personal Information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
    3. You may request details of Personal Information that we hold about you. An administrative fee may be payable for the supply of information following the making of a request. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at hello@ontheballcustomercare.com .
    4. We may ask you for proof of your identity in connection with any such request.
    5. We will use reasonable endeavours to update any Personal Information that we hold about you following your proper request.
      1. is frivolous or vexatious;
      2. would pose this threat to the life health or safety of an individual or to the public generally;
      3. relates to existing or anticipated legal proceeding;
      4. relates to information would prejudice commercial in confidence arrangements between us and another person; or
      5. giving you access would be unlawful.
    6. Complaints about privacy
      If you have any complaint about our privacy practices, please send details of your complaint to hello@ontheballcustomercare.com .
    7. De-identification or Destruction
      If your Personal Information is no longer required by us we will take reasonable steps to de-identify or destroy such Personal Information.
    8. Op out right
      1. You can stop all collection of information by the Application easily by uninstalling the Application
      2. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network
    9. Data Erasure
      1. You can request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have exercised your right to object to processing. Please contact us at hello@ontheballcustomercare.com to make a request of data erasure.
    10. Unsubscribe
      1. You can stop your subscription by accessing your subscriptions in your relevant store (App Store or Google Play) and unsubscribing for next billing period. We wont offer refunds for the remaining of your billing period if you have not cancelled on time for the expiry of your subscription.
    11. Changes to Privacy Policy
      Please be aware that we may change this Privacy Policy in the future. We may modify this Privacy Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check our website from time to time to review our Privacy Policy.

    1. On The Ball Global Pty Ltd strongly recommends that you consult with your physician before beginning any exercise program.
    2. You should be in good physical condition and be able to participate in the exercise.
    3. On The Ball Global Pty Ltd and its trainers are not a licensed medical care provider and represents that it has no expertise in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise on a medical condition.
    4. You should understand that when participating in any exercise or exercise program, there is the possibility of physical injury. If you engage in this exercise or exercise program, you agree that you do so at your own risk, are voluntarily participating in these activities, assume all risk of injury to yourself, and agree to release and discharge On The Ball Global Pty Ltd and its trainers from any and all claims or causes of action, known or unknown, arising out of On The Ball Global Pty Ltd negligence.